1. No refund policy
All payments made to Skatedge (Private) Limited are final and non-refundable.
2. Why
Our services involve immediate professional work, name searches, document preparation and payment of government fees that cannot be recovered once started. By paying (card via PayHere or bank transfer) you confirm that you have read and accepted this policy and our Terms & Conditions.
3. What this covers
- Company registration, tax registration and advisory fees.
- Accounting, payroll, EPF/ETF and secretarial packages, including advance payments.
- Change of mind, rejected names, delays caused by authorities or incomplete documents supplied by you.
4. Our commitment
- If a payment is charged twice or in the wrong amount due to a technical error, contact us within 7 days with the payment reference and we will correct it.
- If we are unable to deliver a paid service for reasons solely within our control, we will redo the work or offer an equivalent credit.
5. Cancellations
You may cancel an unstarted recurring accounting package before the next billing date by emailing admin@skatedgesolutions.com. Amounts already paid are not refunded.
6. Chargebacks
Please contact us before disputing a payment with your bank. We will respond within 2 business days.
7. Contact
admin@skatedgesolutions.com · +94 76 876 3483 (WhatsApp) · Jaffna, Sri Lanka.